Most windows and flashings will be delivered within 2 working days. Blinds, accessories & specials can take longer.
Delivery is free on all orders over £150. A £30.00 delivery charges will be applied to all orders below £150.
Please check the Velux box thoroughly, do not accept the delivery if the box is damaged. Velux will not refund any item in damaged packaging. Make sure the courier marks the delivery as "damaged"
We make every effort to ensure orders are delivered by the date requested, however we cannot guarantee availability from the manufacturer or the manufacturer's delivery schedules. We strongly recommend you wait until all items have been delivered before arranging installation or removing any element of your roof. We cannot be held responsible for any issue with deliveries / delays or costs incurred due to late delivery by our courier partners.
Orders will be delivered to the delivery address provided and a signature will be required to acknowledge receipt. If no one is present at the time of delivery, the goods will not be delivered unless alternative arrangements have already been agreed in writing with our customer care team. If you are unable to be at the delivery address on the specified delivery date please let us know within 48 hours of the delivery date. Failure to do so may incur an extra delivery charge. Please note the order may be palletised and delivered to the kerbside.
We will send an email order confirmation and keep you updated at each stage of the ordering and delivery process. To enable us to offer the best service we can, we may call you to discuss your delivery requirements and pass your contact details on to our carrier.
Please inspect your goods thoroughly before signing for them. If any part of your order is damaged or faulty, please contact our customer support team on 0208 316 8156 or email email@example.com.
For delivery to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man, Jersey, Guernsey or the Republic of Ireland please contact us on 02083168156 for details of charges and lead times.